Because of growing environmental awareness, consumers are increasingly demanding timber products which originate from responsibly managed forests. You can provide assurance that your products come from sustainable forests through our PEFC-MTCS forest management and chain-of-custody certification schemes and delivering Forest Stewardship Council® (FSC® N002560) certification services in association with SCS Global Services (SCS).
SCS Global Services investigates complaints and appeals in compliance with its FSC Complaint and Appeal Procedure available here. In the case of complaints against the actions of an SCS client, the complainant should first attempt to resolve the issue with that client prior to requesting that SCS become involved. In the case of appeals, the appellant must lodge its appeal with SCS against any adverse decision taken by SCS within thirty (30) calendar days after notification of the decision. SCS’ FSC Complaint and Appeal Procedure can be made available in the local language of the country of operation upon request.
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