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Customer Contact Center Management System Certification
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ISO 18925 specifies requirements and gives guidance for in-house contact centers and outsourced contact centers. It is intended to be used for any customer interaction with a Customer Contact Center (CCC). This standard can be applied by organizations both in-house (captive) and outsourced (third party operator) Customer Contact Centers of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.
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Contact |
SIRIM QAS International Sdn. Bhd.
Building 8, SIRIM Complex,
1, Persiaran Dato' Menteri, Section 2,
P.O. Box 7035, 40700 Shah Alam
Selangor Darul Ehsan, MALAYSIA.
Tel: 603 5544 6400 Fax: 603 5544 6810
Website: www.sirim-qas.com.my
Email: cserviceqas@sirim.my |
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