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ISO 17679, Tourism and related services – Wellness Spa – Service Requirements establishes the service requirements of a wellness spa, the main supporting processes and the quality of service to be provided to the clients. It can be used by all types and sizes of wellness spas regardless of whether it is part of another activity – for example, accommodation facilites, fitness centres and hospitals.
Internationally recognised ISO 17679 provides a systematic guideline to Wellness Spas on how to operate in order to deliver a quality service standard and quality services to the customers, which result in a high-level satisfactory. However, it does not apply to medical spas and thalassotherapy centres.
Any interested parties who wish to get more details on the service, please contact 03-5544 6400 or email at cserviceqas@sirim.my
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